Customereye

Travomint US

Flight & Hotel Booking • United Statestravomint.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
−100.0 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#145of 225
Top 64% · Mid Pack
#1 (best)#225 (worst)
#143Peer
#144Peer
#145This company
#146Peer
#147Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 13% negative

84%
positive
  • Positive84%
  • Neutral3%
  • Negative13%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
37.6%
Product Quality
14.2%
Response Speed
13.1%
Problem Resolution
11.3%
Onboarding
6.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • Built from a negative-review share of 28.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
89.5%
4
8.0%
3
0.7%
2
0.0%
1
1.8%

Based on 600 analyzed reviews. Sentiment is slipping: 60.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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