Hop2 Travel

Flight & Hotel Booking • United Stateshop2.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+66.7 vs. last month4.28 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#179of 225

Top 80% · Bottom Tier

#1 (best)#225 (worst)

#177Peer

#178Peer

#179This company

#180Peer

#181Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 24% negative

76%

positive

Positive76%
Neutral1%
Negative24%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

32.1%

Product Quality

11.9%

Response Speed

10.7%

Pricing

9.5%

Loyalty

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Response Speed, making up 10.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100

28/100

signal score

•Built from a negative-review share of 24.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

79.7%

4★

2.3%

3★

0.8%

2★

0.3%

1★

16.8%

Based on 600 analyzed reviews. Sentiment is improving: 57.1% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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