Customereye

ASAP

Food & Beverage • United Stateswaitrapp.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

47/100
4.30 ★ average rating · 631 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#463of 551
Top 84% · Bottom Tier
#1 (best)#551 (worst)
#461Peer
#462Peer
#463This company
#464Peer
#465Peer

Overall Customer Sentiment

Below Average

72% of reviews positive, 27% negative

72%
positive
  • Positive72%
  • Neutral1%
  • Negative27%

Sentiment Balance

Covering March 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 605 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.3%
Response Speed
16.8%
Product Quality
16.6%
Customer Support
13.1%
Loyalty
7.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 4.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • •Built from a negative-review share of 27.4% across this company's analyzed reviews.
  • •6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5★
73.1%
4★
7.9%
3★
6.5%
2★
0.8%
1★
11.7%

Based on 631 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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