Customereye

Shake Shack

Food & Diningwww.shakeshack.com

Review data last updated .

Based on public reviews and response behavior.

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1,100 reviews over 891 days (about 38 per month). Busiest month: 14% of reviews. Languages: en 100%, unknown 0%, es 0%.

Overall Score

46/100
+4.4 vs. last month2.52 ★ average rating · 1,100 reviews
46/100 from 1,100 reviews over 27 months, high confidence.

Food & Dining average: score 51.0, rating 3.30 stars, reply rate 17.8%, over 498 ranked companies · benchmark 16 Sept 2026

Score45.5vs 51.05.5Rating2.52vs 3.300.78Reply ratevs 17.8%

Competitive Performance Rank

Among ranked Food & Dining companies

#318of 498 ranked in Food & Dining
Top 64% · Mid Pack
#1 (best)#498 (worst)
#316Peer
#317Peer
#318This company
#319Peer
#320Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

35% of reviews positive, 64% negative

35%
positive
  • Positive35%
  • Neutral1%
  • Negative64%

Sentiment Balance

Covering August 2026 — 43 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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