Customereye

Zaxby's

Food & Diningwww.zaxbys.com

Review data last updated .

Based on public reviews and response behavior.

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1,109 reviews over 680 days (about 50 per month). Busiest month: 9% of reviews. Languages: en 55%, us 45%, unknown 0%.

Overall Score

47/100
−11.2 vs. last month2.24 ★ average rating · 1,109 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#303of 503
Top 60% · Mid Pack
#1 (best)#503 (worst)
#301Peer
#302Peer
#303This company
#304Peer
#305Peer

44 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Mid Pack

35% of reviews positive, 63% negative

35%
positive
  • Positive35%
  • Neutral2%
  • Negative63%

Sentiment Balance

Covering August 2026 — 53 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 32% of reviews in this period, with 64% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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