Based on public reviews and response behavior.
200 reviews over 6 days (about 1015 per month). Busiest month: 59% of reviews — one month dominates this sample. Languages: unknown 43%, en 26%, es 20%.
Travel & Hospitality average: score 64.2, rating 4.08 stars, reply rate 42.8%, over 689 ranked companies · benchmark 30 Oct 2026
Score
51.7
Industry average 64.2
12.5 below average
Rating
4.65
Industry average 4.08
0.57 above average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
34% of reviews positive, 66% negative
Covering August 2026 — 123 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 37% of reviews in this period, with 63% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 689 ranked companies in Travel & Hospitality (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.206 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 51.7 sits in the bottom quarter of about 700 ranked Travel & Hospitality companies (25th percentile: 54, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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