sherpa: move freely

Travel & Hospitality • Canadajoinsherpa.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

−6.0 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#28of 150

Top 19% · Top Tier

#1 (best)#150 (worst)

#26Peer

#27Peer

#28This company

#29Peer

#30Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral1%
Negative22%

Sentiment Balance

Covering October 2024 — 74 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 26% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

21.3%

Response Speed

19.2%

Customer Support

16.4%

Loyalty

10.2%

Communication

8.6%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 4.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 31.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

87.3%

4★

3.8%

3★

0.7%

2★

1.0%

1★

7.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.3% of reviews in the last three months were positive, compared with 96.3% in the three months before that.

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