HotelsOne

Travel & Hospitalitywww.hotelsone.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

+5.8 vs. last month4.36 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#120of 150

Top 80% · Bottom Tier

#1 (best)#150 (worst)

#118Peer

#119Peer

#120This company

#121Peer

#122Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 30% negative

68%

positive

Positive68%
Neutral2%
Negative30%

Sentiment Balance

Covering October 2024 — 205 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 27% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

45.5%

Response Speed

14.6%

Pricing

8.4%

Product Quality

7.9%

Loyalty

6.5%

Most feedback concerns Onboarding.

The most common complaint theme is Response Speed, making up 14.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 35.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

73.2%

4★

10.0%

3★

5.5%

2★

1.8%

1★

9.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 88.9% of reviews in the last three months were positive, compared with 87.1% in the three months before that.

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