Customereye

Viabenefits

Finance & Insuranceviabenefits.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 109 days (about 28 per month). Busiest month: 42% of reviews. Languages: en 100%.

Overall Score

45/100
Short observation window (109 days)
+8.4 vs. last month4.48 ★ average rating · 100 reviews
45/100 from 100 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Finance & Insurance average: score 63.1, rating 4.25 stars, reply rate 48.2%, over 2,412 ranked companies · benchmark 11 Oct 2026

Score

44.9

Industry average 63.1

18.2 below average

Rating

4.48

Industry average 4.25

0.23 above average

Reply rate

—

Industry average 48.2%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#2155of 2412 ranked in Finance & Insurance
Top 89% · Bottom Tierup 216 from last month
#1 (best)#2412 (worst)
#2153Peer
#2154Peer
#2155This company
#2156Peer
#2157Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

63% of reviews positive, 32% negative

63%
positive
  • Positive63%
  • Neutral5%
  • Negative32%

Sentiment Balance

Covering September 2026 — 21 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 29% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Response Speed
Hidden
Problem Resolution
Hidden
Product Quality
Hidden
Hidden

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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