Skrill Money Transfer

Finance & Insurance • United Kingdomtransfers.skrill.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−17.7 vs. last month3.49 ★ average rating · 1,414 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#256of 373

Top 69% · Mid Pack

#1 (best)#373 (worst)

#254Peer

#255Peer

#256This company

#257Peer

#258Peer

Overall Customer Sentiment

Mid Pack

49% of reviews positive, 50% negative

49%

positive

Positive49%
Neutral1%
Negative50%

Sentiment Balance

Covering August 2026 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,370 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing

19.4%

Customer Support

16.7%

Response Speed

15.5%

Onboarding

11.5%

Loyalty

9.2%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 19.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 50.0% across this company's analyzed reviews.
•26 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

56.9%

4★

5.7%

3★

1.3%

2★

1.8%

1★

34.3%

Based on 1,414 analyzed reviews. Sentiment is holding steady: 58.5% of reviews in the last three months were positive, compared with 59.2% in the three months before that.

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