Customereye

Urban Bar

Food & Beverage • United Kingdomurbanbar.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
+16.7 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#222of 551
Top 40% · Upper Half
#1 (best)#551 (worst)
#220Peer
#221Peer
#222This company
#223Peer
#224Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 9% negative

89%
positive
  • Positive89%
  • Neutral2%
  • Negative9%

Sentiment Balance

Covering December 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.3%
Product Quality
21.5%
Response Speed
17.1%
Customer Support
12.9%
Loyalty
8.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • Built from a negative-review share of 17.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.3%
4
4.7%
3
1.5%
2
0.8%
1
1.7%

Based on 600 analyzed reviews. Sentiment is slipping: 87.1% of reviews in the last three months were positive, compared with 97.8% in the three months before that.

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