Customereye

True Trading Group

Professional Certification & Skills • United Statestruetradinggroup.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
4.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#134of 281
Top 48% · Upper Half
#1 (best)#281 (worst)
#132Peer
#133Peer
#134This company
#135Peer
#136Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering August 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.9%
Product Quality
19.2%
Loyalty
18.2%
Pricing
15.8%
Response Speed
5.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 13.0% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
88.2%
4
2.8%
3
0.5%
2
1.7%
1
6.8%

Based on 600 analyzed reviews. Sentiment is slipping: 72.7% of reviews in the last three months were positive, compared with 91.8% in the three months before that.

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