KelbyOne

Professional Certification & Skills • United Stateskelbyone.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−17.5 vs. last month2.52 ★ average rating · 623 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#213of 281

Top 76% · Bottom Tier

#1 (best)#281 (worst)

#211Peer

#212Peer

#213This company

#214Peer

#215Peer

Overall Customer Sentiment

Below Average

49% of reviews positive, 49% negative

49%

positive

Positive49%
Neutral2%
Negative49%

Sentiment Balance

Covering March 2026 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 542 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

19.6%

Problem Resolution

17.6%

Loyalty

13.4%

Communication

13.0%

Customer Support

9.4%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 17.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 48.6% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

26.0%

4★

6.4%

3★

8.2%

2★

12.5%

1★

46.9%

Based on 623 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 91.7% in the three months before that.

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