The Training Room

Professional Certification & Skills • United Kingdomwww.thetrainingroom.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

4.38 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#119of 281

Top 42% · Upper Half

#1 (best)#281 (worst)

#117Peer

#118Peer

#119This company

#120Peer

#121Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 9% negative

90%

positive

Positive90%
Neutral1%
Negative9%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.4%

Loyalty

18.8%

Product Quality

14.2%

Pricing

9.8%

Response Speed

8.1%

Most feedback concerns Customer Support.

The most common complaint theme is Value For Money, making up 0.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW7/100

7/100

signal score

•Built from a negative-review share of 9.3% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

77.8%

4★

7.8%

3★

0.8%

2★

1.2%

1★

12.3%

Based on 600 analyzed reviews. Sentiment is improving: 28.6% of reviews in the last three months were positive, compared with 14.3% in the three months before that.

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