TheTravelMakers

Flight & Hotel Booking • United Statesthetravelmakers.us

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−16.1 vs. last month4.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#160of 225

Top 71% · Mid Pack

#1 (best)#225 (worst)

#158Peer

#159Peer

#160This company

#161Peer

#162Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 17% negative

81%

positive

Positive81%
Neutral2%
Negative17%

Sentiment Balance

Covering September 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 27% negative and 18% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

43.5%

Product Quality

16.9%

Loyalty

8.7%

Problem Resolution

7.2%

Pricing

6.9%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 2.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100

24/100

signal score

•Built from a negative-review share of 22.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.5%

4★

2.7%

3★

0.7%

2★

0.2%

1★

5.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 86.0% of reviews in the last three months were positive, compared with 90.9% in the three months before that.

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