Based on public reviews and response behavior.
Among fully-analyzed Flight & Hotel Booking companies
70% of reviews positive, 29% negative
Covering March 2020 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2020.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Delivery Shipping, making up 3.7% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is improving: 94.1% of reviews in the last three months were positive, compared with 87.1% in the three months before that.
