Based on public reviews and response behavior.
1,995 reviews over 504 days (about 120 per month). Busiest month: 9% of reviews. Languages: en 99%, unknown 1%, af 0%.
Pet Products & Supplies average: score 63.3, rating 4.23 stars, reply rate 36.0%, over 1,132 ranked companies · benchmark 23 Oct 2026
Score
48.4
Industry average 63.3
14.9 below average
Rating
4.52
Industry average 4.23
0.29 above average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
68% of reviews positive, 30% negative
Covering July 2026 — 38 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 37% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,995 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,132 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.179 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 48.4 sits in the bottom quarter of about 1,100 ranked Pet Products & Supplies companies (25th percentile: 55, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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