Pet Zone Tropical Fish

Pet Products & Supplies • United Statespetzonesd.com

Review data last updated August 13, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

+75.0 vs. last month3.62 ★ average rating · 870 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#240of 263

Top 91% · Bottom Tier

#1 (best)#263 (worst)

#238Peer

#239Peer

#240This company

#241Peer

#242Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 39% negative

60%

positive

Positive60%
Neutral1%
Negative39%

Sentiment Balance

Covering June 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 853 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

28.8%

Product Quality

15.7%

Customer Support

11.9%

Loyalty

11.7%

Response Speed

11.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 28.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 38.9% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

57.1%

4★

4.8%

3★

6.3%

2★

6.4%

1★

25.3%

Based on 870 analyzed reviews. Sentiment is holding steady: 45.5% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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