Based on public reviews and response behavior.
50 reviews over 1,884 days (about 0.8 per month). Busiest month: 30% of reviews. Languages: en 100%.
Pet Products & Supplies average: score 63.3, rating 4.23 stars, reply rate 36.0%, over 1,132 ranked companies · benchmark 23 Oct 2026
Score
48.4
Industry average 63.3
14.9 below average
Rating
1.88
Industry average 4.23
2.35 below average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
32% of reviews positive, 64% negative
Covering July 2021 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 78% negative and 11% neutral.
Share of theme mentions
Themes extracted from 50 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,132 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.230 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 48.4 sits in the bottom quarter of about 1,100 ranked Pet Products & Supplies companies (25th percentile: 55, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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