Based on public reviews and response behavior.
200 reviews over 115 days (about 53 per month). Busiest month: 30% of reviews. Languages: en 100%.
General Retail & Marketplaces average: score 61.6, rating 4.18 stars, reply rate 35.4%, over 2,404 ranked companies · benchmark 7 Oct 2026
Score
72.6
Industry average 61.6
10.9 above average
Rating
4.89
Industry average 4.18
0.71 above average
Reply rate
—
Industry average 35.4%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 10% negative
Covering September 2026 — 53 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 6% negative and 2% neutral.
Based on 4 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,404 ranked companies in General Retail & Marketplaces (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 166 mentions with a sentiment score of 88.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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