Based on public reviews and response behavior.
200 reviews over 11 days (about 553 per month). Busiest month: 80% of reviews — one month dominates this sample. Languages: en 92%, unknown 6%, de 1%.
General Retail & Marketplaces average: score 62.7, rating 4.22 stars, reply rate 35.3%, over 3,004 ranked companies · benchmark 15 Oct 2026
Score
55.2
Industry average 62.7
7.5 below average
Rating
3.11
Industry average 4.22
1.11 below average
Reply rate
—
Industry average 35.3%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
47% of reviews positive, 52% negative
Covering August 2026 — 37 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 41% of reviews in this period, with 60% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,004 ranked companies in General Retail & Marketplaces (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.146 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 100% of reviews against an industry average of 35%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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