Based on public reviews and response behavior.
1,206 reviews over 1,673 days (about 22 per month). Busiest month: 15% of reviews. Languages: en 99%, de 0%, unknown 0%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 23 Oct 2026
Score
55.1
Industry average 64.8
9.7 below average
Rating
2.12
Industry average 4.32
2.20 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
35% of reviews positive, 64% negative
Covering September 2026 — 66 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,206 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,027 ranked companies in General Retail & Marketplaces (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
An average rating of 2.12 stars is 2.1 below the General Retail & Marketplaces average of 4.2. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
Included in the full report
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