Based on public reviews and response behavior.
180 reviews over 346 days (about 16 per month). Busiest month: 12% of reviews. Languages: en 99%, de 1%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 23 Oct 2026
Score
55.0
Industry average 64.8
9.8 below average
Rating
3.14
Industry average 4.32
1.18 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
58% of reviews positive, 41% negative
Covering September 2026 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 65% negative and 0% neutral.
Share of theme mentions
Themes extracted from 180 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,027 ranked companies in General Retail & Marketplaces (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.260 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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