General Retail & Marketplaces • United Stateswww.jonesawards.com
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 4,033 days (about 0.8 per month). Busiest month: 66% of reviews — one month dominates this sample. Languages: en 96%, unknown 3%, tl 1%.
General Retail & Marketplaces average: score 64.6, rating 4.29 stars, reply rate 36.9%, over 2,402 ranked companies · benchmark 30 Oct 2026
Score
57.2
Industry average 64.6
7.4 below average
Rating
4.77
Industry average 4.29
0.48 above average
Reply rate
—
Industry average 36.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
88% of reviews positive, 12% negative
Covering June 2015 — 25 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 12% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 100 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,402 ranked companies in General Retail & Marketplaces (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 3% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 67 mentions with a sentiment score of 87.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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