SOLE SERIOUSS

Apparel & Fashion • United Statessoleseriouss.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+66.7 vs. last month4.13 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#276of 330

Top 84% · Bottom Tier

#1 (best)#330 (worst)

#274Peer

#275Peer

#276This company

#277Peer

#278Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 34% negative

63%

positive

Positive63%
Neutral3%
Negative34%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.6%

Product Quality

17.0%

Response Speed

15.9%

Loyalty

11.3%

Customer Support

10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH66/100

66/100

signal score

•Built from a negative-review share of 47.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

72.3%

4★

4.5%

3★

3.3%

2★

3.2%

1★

16.7%

Based on 600 analyzed reviews. Sentiment is slipping: 10.0% of reviews in the last three months were positive, compared with 56.4% in the three months before that.

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