Customereye

Shop Mango

Apparel & Fashion • United Statesshop.mango.com

Review data last updated .

Based on public reviews and response behavior.

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194 reviews over 100 days (about 59 per month). Busiest month: 30% of reviews. Languages: en 51%, it 10%, de 9%.

Overall Score

17/100
Short observation window (100 days)
+6.9 vs. last month1.26 ★ average rating · 194 reviews
17/100 from 194 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Apparel & Fashion average: score 64.5, rating 4.25 stars, reply rate 38.3%, over 2,361 ranked companies · benchmark 30 Oct 2026

Score

17.3

Industry average 64.5

47.2 below average

Rating

1.26

Industry average 4.25

2.99 below average

Reply rate

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Industry average 38.3%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#2351of 2361 ranked in Apparel & Fashion
Top 100% · Bottom Tierup 988 from last month
#1 (best)#2361 (worst)
#2349Peer
#2350Peer
#2351This company
#2352Peer
#2353Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

12% of reviews positive, 86% negative

12%
positive
  • Positive12%
  • Neutral2%
  • Negative86%

Sentiment Balance

Covering October 2026 — 33 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 18% of reviews in this period, with 79% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Delivery Shipping
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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