Mangooutlet

Apparel & Fashionwww.mangooutlet.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

22/100

−20.0 vs. last month1.75 ★ average rating · 379 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#330of 330

Top 100% · Bottom Tier

#1 (best)#330 (worst)

#326Peer

#327Peer

#328Peer

#329Peer

#330This company

Overall Customer Sentiment

Below Average

26% of reviews positive, 72% negative

26%

positive

Positive26%
Neutral2%
Negative72%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 60% negative and 40% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 336 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.7%

Loyalty

17.8%

Customer Support

13.6%

Pricing

13.4%

Communication

10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH81/100

81/100

signal score

•Built from a negative-review share of 71.3% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

13.2%

4★

4.2%

3★

2.9%

2★

3.4%

1★

76.3%

Based on 379 analyzed reviews. Sentiment is improving: 33.3% of reviews in the last three months were positive, compared with 14.3% in the three months before that.

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