Converse

Apparel & Fashion • United Stateswww.converse.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

23/100

+12.7 vs. last month1.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#327of 330

Top 99% · Bottom Tier

#1 (best)#330 (worst)

#325Peer

#326Peer

#327This company

#328Peer

#329Peer

Overall Customer Sentiment

Below Average

27% of reviews positive, 72% negative

27%

positive

Positive27%
Neutral1%
Negative72%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.1%

Customer Support

15.4%

Loyalty

14.2%

Communication

12.1%

Response Speed

9.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 70.7% across this company's analyzed reviews.
•33 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

12.7%

4★

3.7%

3★

2.2%

2★

5.2%

1★

76.3%

Based on 600 analyzed reviews. Sentiment is slipping: 3.4% of reviews in the last three months were positive, compared with 13.5% in the three months before that.

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