Customereye

Aston Villa

General Retail & Marketplacesshop.avfc.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 966 days (about 3.1 per month). Busiest month: 52% of reviews — one month dominates this sample. Languages: en 94%, unknown 6%.

Overall Score

43/100
3.43 ★ average rating · 100 reviews
43/100 from 100 reviews over 6 months, moderate confidence. one month holds 52% of the reviews.

General Retail & Marketplaces average: score 59.3, rating 4.10 stars, reply rate 33.0%, over 1,557 ranked companies · benchmark 16 Sept 2026

Score43.2vs 59.316.1Rating3.43vs 4.100.67Reply ratevs 33.0%

Competitive Performance Rank

Among ranked General Retail & Marketplaces companies

#1369of 1557 ranked in General Retail & Marketplaces
Top 88% · Bottom Tier
#1 (best)#1557 (worst)
#1367Peer
#1368Peer
#1369This company
#1370Peer
#1371Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

57% of reviews positive, 42% negative

57%
positive
  • Positive57%
  • Neutral1%
  • Negative42%

Sentiment Balance

Covering February 2025 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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