General Retail & Marketplaces • United Stateswww.superdry.com%2Fus
Review data last updated .
Based on public reviews and response behavior.
999 reviews over 683 days (about 45 per month). Busiest month: 17% of reviews. Languages: en 89%, unknown 7%, da 1%.
General Retail & Marketplaces average: score 64.6, rating 4.29 stars, reply rate 36.9%, over 2,402 ranked companies · benchmark 30 Oct 2026
Score
39.5
Industry average 64.6
25.1 below average
Rating
3.26
Industry average 4.29
1.03 below average
Reply rate
—
Industry average 36.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
53% of reviews positive, 46% negative
Covering July 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes from the 999 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,402 ranked companies in General Retail & Marketplaces (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.117 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 39.5 sits in the bottom quarter of about 2,400 ranked General Retail & Marketplaces companies (25th percentile: 55, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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