Customereye

BuyCostumes

General Retail & Marketplaces • United Stateswww.buycostumes.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

40/100
3.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#319of 359
Top 89% · Bottom Tier
#1 (best)#359 (worst)
#317Peer
#318Peer
#319This company
#320Peer
#321Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 43% negative

55%
positive
  • Positive55%
  • Neutral2%
  • Negative43%

Sentiment Balance

Covering August 2022 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.9%
Pricing
23.8%
Product Quality
14.7%
Response Speed
10.0%
Loyalty
9.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • Built from a negative-review share of 48.0% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating
5
48.0%
4
7.8%
3
6.0%
2
5.3%
1
32.8%

Based on 600 analyzed reviews. Sentiment is improving: 81.8% of reviews in the last three months were positive, compared with 58.8% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis