RouteNote

Media & Content • United Kingdomroutenote.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

46/100

3.61 ★ average rating · 637 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#128of 172

Top 74% · Mid Pack

#1 (best)#172 (worst)

#126Peer

#127Peer

#128This company

#129Peer

#130Peer

Overall Customer Sentiment

Mid Pack

68% of reviews positive, 31% negative

68%

positive

Positive68%
Neutral1%
Negative31%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 614 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.9%

Response Speed

15.2%

Loyalty

12.1%

Communication

11.5%

Problem Resolution

11.4%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 11.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 30.9% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

51.8%

4★

12.9%

3★

5.3%

2★

4.9%

1★

25.1%

Based on 637 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

Unlock full insights