Customereye

Hooray Heroes

Media & Content • United Stateshoorayheroes.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
−10.8 vs. last month4.17 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#81of 172
Top 47% · Upper Half
#1 (best)#172 (worst)
#79Peer
#80Peer
#81This company
#82Peer
#83Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 19% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering September 2024 — 30 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.8%
Product Quality
18.4%
Onboarding
15.0%
Response Speed
11.2%
Loyalty
8.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • •Built from a negative-review share of 14.3% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5★
69.5%
4★
9.8%
3★
2.8%
2★
3.8%
1★
14.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 84.0% of reviews in the last three months were positive, compared with 81.9% in the three months before that.

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