Customereye

Ancestry.co.uk

Media & Contentwww.ancestry.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 29 days (about 210 per month). Busiest month: 80% of reviews — one month dominates this sample. Languages: en 96%, unknown 4%.

Overall Score

55/100
Short observation window (29 days)
+19.5 vs. last month4.12 ★ average rating · 200 reviews
55/100 from 200 reviews over 2 months, moderate confidence. trend not shown: window under six months. one month holds 80% of the reviews.

Media & Content average: score 57.3, rating 4.05 stars, reply rate 29.2%, over 384 ranked companies · benchmark 16 Sept 2026

Score54.5vs 57.32.8Rating4.12vs 4.050.07Reply ratevs 29.2%

Competitive Performance Rank

Among ranked Media & Content companies

#199of 384 ranked in Media & Content
Top 52% · Mid Pack
#1 (best)#384 (worst)
#197Peer
#198Peer
#199This company
#200Peer
#201Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

63% of reviews positive, 35% negative

63%
positive
  • Positive63%
  • Neutral3%
  • Negative35%

Sentiment Balance

Covering September 2026 — 41 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 20% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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