Customereye

Poseidon Expeditions

Travel & Hospitality • United Statesposeidonexpeditions.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
4.74 ★ average rating · 409 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#36of 150
Top 24% · Top Tier
#1 (best)#150 (worst)
#34Peer
#35Peer
#36This company
#37Peer
#38Peer

Overall Customer Sentiment

Category Leader

95% of reviews positive, 5% negative

95%
positive
  • Positive95%
  • Neutral0%
  • Negative5%

Sentiment Balance

Covering July 2024 — 16 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 372 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
29.3%
Product Quality
26.3%
Loyalty
17.9%
Pricing
7.6%
Response Speed
4.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW6/100
6/100
signal score
  • Built from a negative-review share of 5.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.6%
4
8.6%
3
2.2%
2
1.7%
1
2.0%

Based on 409 analyzed reviews. Sentiment is holding steady: 90.9% of reviews in the last three months were positive, compared with 87.5% in the three months before that.

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