Pinterest — Score 45/100 · Media & Content

Media & Content • United Statespinterest.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

+2.8 vs. last month2.25 ★ average rating · 1,600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#138of 172

Top 80% · Bottom Tier

#1 (best)#172 (worst)

#136Peer

#137Peer

#138This company

#139Peer

#140Peer

Overall Customer Sentiment

Below Average

36% of reviews positive, 61% negative

36%

positive

Positive36%
Neutral3%
Negative61%

Sentiment Balance

Covering August 2026 — 580 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 54% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,590 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

20.5%

Product Quality

13.5%

Customer Support

13.4%

Communication

12.9%

Problem Resolution

11.5%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 20.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 61.3% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

19.1%

4★

6.6%

3★

8.3%

2★

12.3%

1★

53.8%

Based on 1,600 analyzed reviews. Sentiment is improving: 46.5% of reviews in the last three months were positive, compared with 36.8% in the three months before that.

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