Facebook

Media & Content • USwww.facebook.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+4.9 vs. last month2.65 ★ average rating · 1,900 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#139of 172

Top 81% · Bottom Tier

#1 (best)#172 (worst)

#137Peer

#138Peer

#139This company

#140Peer

#141Peer

Overall Customer Sentiment

Below Average

36% of reviews positive, 62% negative

36%

positive

Positive36%
Neutral2%
Negative62%

Sentiment Balance

Covering August 2026 — 1,222 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 53% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,900 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.4%

Loyalty

18.5%

Communication

13.0%

Product Quality

12.7%

Pricing

11.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 61.7% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

33.7%

4★

4.0%

3★

6.2%

2★

5.9%

1★

50.2%

Based on 1,900 analyzed reviews. Sentiment is improving: 60.1% of reviews in the last three months were positive, compared with 8.2% in the three months before that.

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