Based on public reviews and response behavior.
1,900 reviews.
Media & Content average: score 60.6, rating 4.00 stars, reply rate 32.0%, over 1,113 ranked companies · benchmark 23 Oct 2026
Score
44.4
Industry average 60.6
16.3 below average
Rating
2.65
Industry average 4.00
1.35 below average
Reply rate
—
Industry average 32.0%
not measured
Among ranked Media & Content companies
Only companies with enough recent, scoreable reviews are ranked.
36% of reviews positive, 62% negative
Covering August 2026 — 1,222 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 53% negative and 3% neutral.
Share of theme mentions
Themes extracted from 1,900 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
The single most cited driver of 1-star reviews is the complete inability to reach a human representative. Facebook should introduce tiered human support: a dedicated account recovery team reachable via authenticated in-app requests, a business advertiser support line for paying customers, and a structured escalation path for hacked or wrongly suspended accounts.
Implement a transparent, rules-based account suspension policy with clear written explanations provided to users upon suspension. Create a formal, human-reviewed appeals process with guaranteed response times.
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