Customereye

Petfinder

Pet Products & Supplies • United Statespetfinder.com

Review data last updated .

Based on public reviews and response behavior.

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120 reviews over 2,228 days (about 1.6 per month). Busiest month: 6% of reviews. Languages: en 98%, de 2%, ca 1%.

Overall Score

30/100
1.46 ★ average rating · 120 reviews
30/100 from 120 reviews over 17 months, moderate confidence.

Pet Products & Supplies average: score 65.0, rating 4.38 stars, reply rate 37.2%, over 833 ranked companies · benchmark 30 Oct 2026

Score

29.8

Industry average 65.0

35.2 below average

Rating

1.46

Industry average 4.38

2.92 below average

Reply rate

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Industry average 37.2%

not measured

Competitive Performance Rank

Among ranked Pet Products & Supplies companies

#820of 833 ranked in Pet Products & Supplies
Top 98% · Bottom Tier
#1 (best)#833 (worst)
#818Peer
#819Peer
#820This company
#821Peer
#822Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

40% of reviews positive, 60% negative

40%
positive
  • Positive40%
  • Neutral1%
  • Negative60%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
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Communication
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Customer Support
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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