Based on public reviews and response behavior.
100 reviews over 853 days (about 3.6 per month). Busiest month: 8% of reviews. Languages: en 69%, fr 14%, nl 9%.
Pet Products & Supplies average: score 64.3, rating 4.31 stars, reply rate 36.8%, over 1,100 ranked companies · benchmark 23 Oct 2026
Score
32.9
Industry average 64.3
31.4 below average
Rating
2.37
Industry average 4.31
1.94 below average
Reply rate
—
Industry average 36.8%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
36% of reviews positive, 64% negative
Covering September 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,100 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.335 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 32.9 sits in the bottom quarter of about 1,100 ranked Pet Products & Supplies companies (25th percentile: 55, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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