Based on public reviews and response behavior.
531 reviews over 6,266 days (about 2.6 per month). Busiest month: 5% of reviews. Languages: en 97%, unknown 2%, fr 1%.
Pet Products & Supplies average: score 65.0, rating 4.38 stars, reply rate 37.2%, over 833 ranked companies · benchmark 30 Oct 2026
Score
29.7
Industry average 65.0
35.3 below average
Rating
2.49
Industry average 4.38
1.89 below average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
39% of reviews positive, 59% negative
Covering March 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 67% negative and 17% neutral.
Share of theme mentions
Themes from the 531 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 833 ranked companies in Pet Products & Supplies (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.310 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.515). Review the worst months in the trend data to identify specific operational or product issues.
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