Based on public reviews and response behavior.
397 reviews over 1,632 days (about 7.4 per month). Busiest month: 39% of reviews. Languages: en 98%, fr 2%, de 0%.
Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,979 ranked companies · benchmark 15 Oct 2026
Score
45.4
Industry average 61.8
16.4 below average
Rating
3.83
Industry average 4.22
0.39 below average
Reply rate
—
Industry average 32.8%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 32% negative
Covering September 2026 — 156 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 35% negative and 1% neutral.
Share of theme mentions
Themes extracted from 397 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,979 ranked companies in Food & Beverage (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.133 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 45.4 sits in the bottom quarter of about 3,000 ranked Food & Beverage companies (25th percentile: 53, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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