Denny's

Food & Diningwww.dennys.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−22.7 vs. last month3.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#52of 71

Top 73% · Mid Pack

#1 (best)#71 (worst)

#50Peer

#51Peer

#52This company

#53Peer

#54Peer

Overall Customer Sentiment

Mid Pack

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral0%
Negative28%

Sentiment Balance

Covering October 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

19.8%

Customer Support

18.8%

Product Quality

17.8%

Loyalty

16.5%

Delivery Shipping

11.1%

Most feedback concerns Response Speed.

The most common complaint theme is Delivery Shipping, making up 11.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100

60/100

signal score

•Built from a negative-review share of 39.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

60.7%

4★

4.7%

3★

2.2%

2★

5.2%

1★

27.3%

Based on 600 analyzed reviews. Sentiment is slipping: 64.1% of reviews in the last three months were positive, compared with 72.4% in the three months before that.

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