Gousto

Food & Dining • United Kingdomgousto.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

3.49 ★ average rating · 852 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#59of 71

Top 83% · Bottom Tier

#1 (best)#71 (worst)

#57Peer

#58Peer

#59This company

#60Peer

#61Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 37% negative

60%

positive

Positive60%
Neutral3%
Negative37%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 835 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

18.7%

Delivery Shipping

16.1%

Loyalty

12.5%

Customer Support

11.7%

Onboarding

11.3%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 16.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 37.1% across this company's analyzed reviews.
•33 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

45.3%

4★

13.3%

3★

10.4%

2★

7.4%

1★

23.6%

Based on 852 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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