Customereye

Gousto

Food & Dining • United Kingdomgousto.co.uk

Review data last updated .

Based on public reviews and response behavior.

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982 reviews over 3,228 days (about 9.3 per month). Busiest month: 20% of reviews. Languages: en 98%, unknown 2%, da 0%.

Overall Score

48/100
+2.1 vs. last month3.78 ★ average rating · 982 reviews
48/100 from 982 reviews over 47 months, high confidence.

Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026

Score

48.4

Industry average 52.0

3.6 below average

Rating

3.78

Industry average 3.33

0.45 above average

Reply rate

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Industry average 18.6%

not measured

Competitive Performance Rank

Among ranked Food & Dining companies

#229of 391 ranked in Food & Dining
Top 59% · Mid Packup 79 from last month
#1 (best)#391 (worst)
#227Peer
#228Peer
#229This company
#230Peer
#231Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

66% of reviews positive, 33% negative

66%
positive
  • Positive66%
  • Neutral1%
  • Negative33%

Sentiment Balance

Covering September 2026 — 60 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 37% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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