Passport Visas Express

Flight & Hotel Booking • United Statespassportvisasexpress.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−20.4 vs. last month4.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#172of 225

Top 76% · Bottom Tier

#1 (best)#225 (worst)

#170Peer

#171Peer

#172This company

#173Peer

#174Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 20% negative

76%

positive

Positive76%
Neutral4%
Negative20%

Sentiment Balance

Covering October 2024 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 41% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.1%

Onboarding

15.8%

Response Speed

15.0%

Loyalty

11.1%

Communication

9.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 25.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

89.3%

4★

6.7%

3★

1.5%

2★

0.8%

1★

1.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 98.7% in the three months before that.

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