Customereye

Hays Travel

Flight & Hotel Bookingwww.haystravel.co.uk

Review data last updated .

Based on public reviews and response behavior.

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199 reviews over 1 days (about 6058 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

63/100
Short observation window (1 days)
4.95 ★ average rating · 199 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#182of 401
Top 45% · Upper Half
#1 (best)#401 (worst)
#180Peer
#181Peer
#182This company
#183Peer
#184Peer

10 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Above Average

94% of reviews positive, 7% negative

94%
positive
  • Positive94%
  • Neutral0%
  • Negative7%

Sentiment Balance

Covering September 2026 — 199 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Theme Distribution

Share of theme mentions

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