Based on public reviews and response behavior.
600 reviews over 118 days (about 155 per month). Busiest month: 30% of reviews.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 14 Oct 2026
Score
57.5
Industry average 66.3
8.8 below average
Rating
3.77
Industry average 4.28
0.51 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
63% of reviews positive, 36% negative
Covering October 2024 — 90 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 36% negative and 3% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.421). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 100% of reviews against an industry average of 42%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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