Parachute

Home & Living • United Statesparachutehome.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

47/100

3.65 ★ average rating · 684 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#525of 675

Top 78% · Bottom Tier

#1 (best)#675 (worst)

#523Peer

#524Peer

#525This company

#526Peer

#527Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral1%
Negative28%

Sentiment Balance

Covering June 2025 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 615 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

19.0%

Pricing

16.7%

Loyalty

15.4%

Delivery Shipping

12.1%

Customer Support

9.8%

Most feedback concerns Product Quality.

The most common complaint theme is Customer Support, making up 9.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 28.4% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

50.0%

4★

12.3%

3★

10.4%

2★

7.3%

1★

20.0%

Based on 684 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

Unlock full insights