Based on public reviews and response behavior.
1,846 reviews over 3,580 days (about 16 per month). Busiest month: 50% of reviews — one month dominates this sample. Languages: en 100%, unknown 0%, es 0%.
Home & Living average: score 66.9, rating 4.46 stars, reply rate 45.8%, over 5,116 ranked companies · benchmark 15 Oct 2026
Score
36.5
Industry average 66.9
30.4 below average
Rating
2.43
Industry average 4.46
2.03 below average
Reply rate
—
Industry average 45.8%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
33% of reviews positive, 65% negative
Covering September 2026 — 27 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 41% of reviews in this period, with 56% negative and 4% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 1,846 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Establish a dedicated cancellation team with mandatory written confirmation within 24 hours, automated billing-stop triggers upon confirmed cancellation, and a 30-day post-cancellation audit. Implement proactive refund protocols for erroneous charges.
Immediately begin responding to all new reviews — starting with 1-star and 2-star reviews — with empathetic, personalized responses that acknowledge issues and offer direct resolution pathways. Assign a customer intelligence team to monitor Trustpilot daily.
Included in the full report
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