Vivint

Home & Living • USvivint.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

+9.5 vs. last month2.47 ★ average rating · 1,350 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#636of 675

Top 94% · Bottom Tier

#1 (best)#675 (worst)

#634Peer

#635Peer

#636This company

#637Peer

#638Peer

Overall Customer Sentiment

Below Average

34% of reviews positive, 64% negative

34%

positive

Positive34%
Neutral2%
Negative64%

Sentiment Balance

Covering August 2026 — 523 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 63% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,302 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.3%

Loyalty

15.9%

Problem Resolution

13.7%

Product Quality

13.2%

Communication

11.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 16.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 64.1% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

24.9%

4★

5.9%

3★

9.3%

2★

11.3%

1★

48.7%

Based on 1,350 analyzed reviews. Sentiment is improving: 37.8% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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