OnePlay

Gaming & Esportsoneplay.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

3.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#241of 259

Top 93% · Bottom Tier

#1 (best)#259 (worst)

#239Peer

#240Peer

#241This company

#242Peer

#243Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 42% negative

55%

positive

Positive55%
Neutral3%
Negative42%

Sentiment Balance

Covering February 2018 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 578 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2018.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

18.1%

Pricing

15.3%

Customer Support

14.2%

Delivery Shipping

14.0%

Problem Resolution

9.3%

Most feedback concerns Response Speed.

The most common complaint theme is Customer Support, making up 14.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH78/100

78/100

signal score

•Built from a negative-review share of 46.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

50.7%

4★

16.3%

3★

7.8%

2★

9.5%

1★

15.7%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 18.2% in the three months before that.

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