Turtle Beach

Gaming & Esports • United Stateswww.turtlebeach.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−26.7 vs. last month4.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#195of 259

Top 75% · Bottom Tier

#1 (best)#259 (worst)

#193Peer

#194Peer

#195This company

#196Peer

#197Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 28% negative

70%

positive

Positive70%
Neutral2%
Negative28%

Sentiment Balance

Covering July 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.1%

Product Quality

15.5%

Response Speed

13.9%

Problem Resolution

11.2%

Communication

10.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 37.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.5%

4★

2.7%

3★

1.0%

2★

0.7%

1★

4.2%

Based on 600 analyzed reviews. Sentiment is slipping: 12.5% of reviews in the last three months were positive, compared with 30.0% in the three months before that.

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